Agency :
Havas Media
Job Description Summary :
Your role as a Client Partner is about understanding your clients in every way; being central to the relationship that we hold – you will be the client within the agency. You will need to understand what’s keeping your client awake at night, getting deep into their business – both operationally and strategically. You will bring to them the best of what we have on offer to ensure effective problem solving and brand growth.Job Description :
Client Partner
Reporting To: Managing Partner
Office Location: HKX Building, 3 Pancras Square, Kings Cross
About Havas Media Group
Havas Media Group is part of the sixth largest advertising network in the world, Havas Group, which is owned by French mass media holding company, Vivendi. We are headquartered out of St Pancras, London, and along with offices in Leeds, Manchester and Edinburgh, we operate globally. Our CEO is Patrick (‘Paddy’) Affleck. Our overarching mission is to make a meaningful difference to the brands, businesses, and lives of the people we work with.
Our solution is simple: we identify and create meaningful media experiences to deliver meaningful growth for our clients. In the last two years, we’ve undergone a transformation that’s seen us bind together nine agencies into three core agency brands and propositions:
Havas Media - through which we deliver meaningful outcomes through meaningful media
Havas Market - through which we help clients build meaningful retail experiences
Havas Entertainment - through which we help clients create meaningful moments in culture
In 2022, we’ve strengthened group-wide capabilities and expertise to match clients’ needs to unlock emerging growth opportunities in the ‘new economy’. Our acquisitions of leading agencies Search Laboratory, additive+ and Expert Edge are helping turbocharge our capabilities in search, DCO and ecommerce – with more to come. We also launched a dedicated B2B division, Havas Business, to help clients seize on the huge opportunity of B2B marketing for clients.
We successfully won 16 new clients and retained a further 5, including BBC, Matalan, British Red Cross, Bumble, Bethesda and Dr Marten. We have also recently won a number of industry awards, Beer and Pub Association IPA Effectiveness Silver, BBC Outdoor Media awards Brand Building (Gold), Domino’s Outdoor Media awards Cross Format (Gold), Maersk Grand Prix for Effectiveness with WARC and Kia, Best Use of Search in the UK Search awards. Above are some of the reasons why we’re on Campaign’s ‘Best Place to Work’ list each year and our Talent team has been awarded the IPA Gold CPD Accreditation. But we’re more than just great work and awards. Havas Media Group is a place where you can make things happen by pursuing your professional and personal dreams. As such, we’ve also launched the ‘Meaningfully Daring Side Hustle’ programme, while Havas Boost announced its first investment into STEM educational toys business, Ambessa Play.
The Role
Your role as a Client Partner is about understanding your clients in every way; being central to the relationship that we hold – you will be the client within the agency. You will need to understand what’s keeping your client awake at night, getting deep into their business – both operationally and strategically. You will bring to them the best of what we have on offer to ensure effective problem solving and brand growth.
You will be expected to spend a lot of time with your clients, ensuring there is a trusted and transparent working relationship. Internally, you will work closely with the MX Planning team and other departments such as Strategy and Data, Insight etc. You are running a business unit and it needs to be profitable and show year on year growth.
This role will be in the Luxury Client team; the scope of the work is international, but the role is based in the UK. We operate a hybrid global-local model, and you would be expected to liaise with multiple local planning teams in order to achieve alignment to the global strategy.
- DeBeers Jewellers an international company that specializes in diamond and jewellery retail, diamond trading and manufacturing. We work with them Globally bringing to life their brand activities across UK, France, China, India and Rest of World
- Hermès International sometimes also referred to as Hermès of Paris or Hermes, is the French luxury goods manufacturer. It has been consistently ranked as the world's most valuable luxury brand. We work with the brand across different markets, but the remit will be specifically UK for this role.
- Abercrombie and Kent Travel Group a recent win this summer; is a global lifestyle and travel company that sets the standard for refined and personalized travel experiences. These include Abercrombie & Kent, Crystal and Cox & Kings, as well as investments in other travel companies such as Habitas.
What behaviours we need from you:
As Client Partner, you and your team are the heartbeat of the agency. You will be a calm and assured, motivated individual with an attitude and mindset to convey real care, craft, and creativity.
For your team, you will be a leading figure, and someone that will play a pivotal role in motivating those around you, bridging the requirements of both the client and wider agency. You will:
- Effectively manages upwards; builds positive cross functional relationships, provides solutions when escalating issues, anticipates the needs of the wider team
- Works with specialist team leads to manage hours dedicated to the account to ensure profitability
- Effectively communicates upwards account challenges and suggests structural changes to retainer/contract
- Takes a proactive view to talent management within the team, optimising the development of others by employing a variety of internal and external tools and resources. e.g. Campus, Equalize, IPA
- Can work with the HR team when required to manage and resolve conflict situations, escalate welfare concerns and deal with team personnel issues, and if required to, is confident in disciplinary matters
For your clients, you are representing the best of Havas. The face of our offering and someone that can build brilliant, trusted relationships based on exceptional work and genuine interest in their business. You will be someone who:
- Identifies commercial opportunities for the client that aligns to wider agency goals and initiatives
- Can make commercial decisions guided by strategic business plans and recommendations to their MP/HOD.
- Can develop and apply market and economic understanding and insight to support commercial decision making and recommendations
- Actively seeks out the opinions from others in the Havas Village to aid decision making and development of opportunities
- Independently engages in tasks which require a high degree of interpretation of complex information
- Can articulate to their team how business priorities, client demands, and other commercial considerations influence our work, whilst proactively managing risk
Role Competencies:
The successful candidate will be able to deliver upon the following:
- Uses experience and industry knowledge to identify planning, strategic and where appropriate, commercials improvements to client and Havas Group
- Ensures that all strategic and annual planning includes 'Source of Growth' analysis, supported by analytics teams' benchmarks and contributions
- Has a clear understanding of products and services within Havas and how they can help clients to meet their short- and long-term business objectives
- Produces innovative ideas which may lead to award-nominated work
- Able to provide direction in use of tools to interrogate hypotheses or provide direction
- Able to critically evaluate sources and contradictory information and draw conclusions from multiple sources of information
- Can make clear, evidence-based judgements on a range of topics related to their area of expertise
- Can create clear measurement frameworks and set out guidance for appropriate KPIs to assess the viability of plans
- Supports others to see the bigger picture, encouraging thinking that goes beyond their own role and team
What’s on offer from Havas:
We want you to do the best work of your career. To support you in managing your career, as well as your commitments and priorities in your life. We have created a modern, market leading approach to personal benefits, wellbeing, and care:
- We have shown at Havas, that we can all work productively in a new Hybrid manner
- To give you even more flexibility, and support a better balance between work and life, Havas employees are given the opportunity to work remotely from anywhere in the world for up to 4 weeks per calendar year.
- Alongside a generous holiday allocation and birthday off, we are all allocated one day per quarter as mental health days. These are simply days you can take off, guilt free and without eating into your holiday allowance
- We have modernised and introduced a market leading parental package for our employees. The Parental Life at Havas policy enhances, broadens, and encourages the uptake of parental leave for all parents, regardless of gender, type of relationship, type of parentship or any other potentially defining characteristic. This means:
- Up to 6 months equal parenthood leave, paid at 100%*
- Parental Support & Fertility Support Loans
- Pregnancy Support, Coaching & Pregnancy Loss Leave
- Return to Work Support System
- We also haven’t forgotten about those benefits that make a meaningful difference to you, from a Havas Pension Scheme, Group Income Protection and free Mortgage Advice to retail discounts with Havas Perks and Health Insurance, we have you covered and much more!
Contract Type :
PermanentHere at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
