Role: Account Director
Department/Team:Paid Social
Fixed Term Contract - 7 Months
Role Objective
We are seeking an experienced and dynamic Account Director for our Paid Social team. The successful candidate will lead a team including Account Managers and Account Executives onshore and offshore, to manage and optimize campaigns for our key clients working across a portfolio of accounts. This role requires a strong leader with a deep understanding of paid social media, exceptional client management skills, and the ability to drive strategic campaign success.
About the role
Client Management:
- Serve as the primary point of contact for key retail clients in the clothing and homeware sectors.
- Build and maintain strong client relationships, ensuring satisfaction and long-term partnerships.
- Understand clients' business goals and translate them into effective paid social strategies.
Campaign Activation and Planning:
- Lead the planning, execution, and optimization of paid social campaigns across various platforms (e.g., Facebook, Instagram, Pinterest).
- Oversee the development of media plans, budgets, and timelines to meet client objectives.
- Ensure campaigns are delivered on time, within budget, and achieve desired KPIs.
Escalation Management:
- Act as the escalation point for any client or campaign issues, resolving them promptly and effectively.
- Implement processes to mitigate risks and ensure smooth campaign execution.
Team Training and Development:
- Mentor and develop the skills of the account management team, providing regular training and performance feedback.
- Foster a collaborative and high-performance team culture.
- Conduct regular one-on-one meetings with direct reports to support their professional growth.
Leadership:
- Lead the client portfolio for a major retail client, ensuring strategic alignment and exceptional service delivery.
- Drive continuous improvement in campaign performance and client satisfaction.
- Collaborate with cross-functional teams (creative, analytics, etc.) to deliver integrated marketing solutions.
About you
- Proven track record of experience in paid social advertising and managing large-scale campaigns.
- Proven track record of experience in a leadership role, managing teams and direct reports.
- Strong expertise in paid social platforms (Facebook, Instagram, Pinterest, etc.) and tools.
- Excellent client management skills with the ability to build and maintain strong relationships.
- Exceptional strategic thinking and problem-solving abilities.
- Proven ability to manage multiple projects and deadlines in a fast-paced environment.
- Excellent communication and presentation skills.
- Experience with retail clients, specifically in the clothing and homeware sectors, is a plus.
What we can offer you
- A strong salary commensurate and in-line with relevant experience
- 25 days annual leave and your birthday day off
- Ongoing internal and external training opportunities
- Flexible working
- The opportunity to attend industry conferences and awards nights.
- Career and personal progression
- Private Healthcare
- Excellent pension matching structure
About Mindshare
Mindshare is a leading global marketing and media services network with billings in excess of £23billion worldwide. We work with some of the most famous businesses and brands in the UK – such as Unilever, Ford, KFC, Marks & Spencer and TK Maxx. The Mindshare network consists of 116 offices across 86 countriesthroughout the USA, Latin America, Europe, Middle East, and Asia Pacific; each dedicated to forging competitive marketing advantage for businesses and their brands.
Our approach
Our ambition is to drive Good Growth for our clients.
Good Growth is about deliveringgrowth that is enduring and is considerate of people and planet. Media is a powerfulforce, and we need to be mindful of the responsibility that it brings. We help our clients make better decisions by ensuring we use media in a trusted, inclusive and sustainable way. Werecognisethatin order todrive Good Growth, we need to place people at the heart of everything we do. Understandingpeople, notdemographics allows us to place media meaningfully intotheir lives.
Good Growth is a big ambition – one which inspires change for the industry but also for our agency and we achieve this through our values of Energy, Empathy and Impact.
Working for Mindshare
Our brilliant people allow us to deliver our ambition. We invest heavily in their development to ensure they are progressing and thriving wherever they work in our business. We also think inspiration for our staff is key and our pinnacle and flagship event of the year, Huddle,connects people, opinions and perspectives across borders and is all about learning something new and participating.
Committed to Diversity & Inclusion
We have a big dream at Mindshare, to become the most inclusive place to work in the country! This will take time but the whole agency is passionate about making it a reality. To support this, we currently have 8 Employee Resource Groups available for our people to join and be a part of including, Roots, PrideM, Women in Business, Enable, Declassify, 0Borders, ADAM and Working Parents. These groups hold the agency to account for making progress and, along with our Mental Health Allies, design and lead events and initiatives that help us create a welcoming environment to all and a place where everyone can be their most confident self.
#LI-GL1
