Hybrid
Agency :
Wilderness
Job Description Summary :
As a Senior Account Manager at Wilderness, you will lead a team, nurturing their growth through effective coaching and attentive listening. Your innovative and consultative approach will not only ensure top-tier client management but also cultivate a culture of excellence within our agency.
Job Description :
WILDERNESS
Senior Account Manager
ABOUT US
We are the first Social Media Transformation Agency; focusing on the strategy, management & operation of the world’s biggest brands. We are a transparent, transformative extension of our client’s teams and pride ourselves on being direct, being collaborative and being change makers.
We are best in class. Powering up our clients & their teams.
We are bold thinkers. Attracting the best talent & clients.
THE ROLE
As a Senior Account Manager at Wilderness, you will lead a team, nurturing their growth through effective coaching and attentive listening. Your innovative and consultative approach will not only ensure top-tier client management but also cultivate a culture of excellence within our agency.
Reporting to the Head of Client Services and operating under our Senior Leadership team, you will collaborate closely with various departments to deliver exceptional service, aiming for client satisfaction and expansion.
Your responsibilities include overseeing day-to-day project operations to ensure smooth execution and optimal outcomes. Regular client interactions require you to inject fresh, forward-thinking ideas to enhance communication and drive results, showcasing your confidence and assertiveness.
You will excel in our dynamic environment, adeptly coordinating internal teams and external clients. Your strategic prowess will steer projects towards success, whether managing existing clients or bringing new ones onboard. Your expertise in senior-level discussions, conflict resolution, and team management will be pivotal in our ongoing growth and commitment to excellence.
WHAT WILL I BE DOING?
- Focusing on experiential, consumer brands & sport clients.
- The day-to-day management of client projects within your team
- Management & pro-active leadership that encourages your team to perform to the best of their ability
- Regular communication and liaison with clients at a senior level
- Social-first idea generation for client projects
- The organisation of client feedback
- Generating accurate reports incorporating finance and budgets
- Organising and setting up project schedules for your team, ensuring completion of all key milestones
- Leading brainstorm sessions internally and externally
- Using your knowledge and skills to push clients, the team and the agency in the most productive direction
- Regular upkeep of WOW/processes for clients
- Supporting on New Business opportunities
- Review all client reports delivered by your team.
ABOUT YOU
- The ability to work as an authoritative figure in a busy team
- Enthusiastic and positive approach to challenges
- Significant experience in managing multiple projects simultaneously
- Resourceful and proactive in dealing with issues that may arise
- Significant experience in professional client relationship management
- Solid understanding of budgeting and finance
- The ability to plan and strategize at a senior level
- A persuasive and confident approach to creative projects
- Excellent written and oral communication skills
- Effective team management capabilities
- A keen attention to detail
WHY WILDERNESS?
We’re passionate about fostering a healthy, happy, and positive work culture that encourages creativity and collaboration and supports our team’s individual and collective growth.
- Flexible, hybrid-working environment
- Company healthcare
- Spill logins for access to 24/7 therapy
- 30 day passport (work from anywhere in the world for 30 days)
- 25 days holiday per annum
- 2 Self-care days per annum
- Office closed over the Christmas period
- Additional allowance for any religious holidays you celebrate outside of the public bank holidays
- Annual Bonus Scheme
- New Business Bonus
- Opportunity to get involved with pro-bono work and charity partnerships
- Regular team socials and company wide training events
OUR VALUES
EMPOWERMENT
We foster trust and champion independence: enabling individuals to craft their own story.
RESPECT
We work together with empathy, patience and care: judgement free communication - always.
INTEGRITY
We are excellent human beings doing an excellent job: committed to honesty and setting high standards.
AMBITION
We create opportunities for individuals and teams alike: aiming for greatness and continually improving.
Contract Type :
Permanent
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.
