Title: Associate Director, Client Leadership
Location: Rose Court, London
Reporting to: Director, Client Leadership
Role Overview
The Associate Director,Client Leadershipis responsible for unlocking growth opportunities across an agreed agency client patch for Nexus Media Solutions (NMS). They will achieve this through close partnership with the NMS Head of Agency, as well as through building and owning keyagency and client relationships, manage projects across their agency and be a driver of growth initiatives.
Responsibilities
Specific responsibilities include but are not limited to:
Clientdevelopmentand agency partnership
- Focus on developing growth clients within NMS including winning business fromnon-spenders, lapsed clients and protecting business from clients identified at risk
- Independently analyse agency and client patch to spot opportunities for growth through review of client investment and aligning NMS to such opportunities.
- Educate and inspireagency teams regarding NMS including agency showcases, workshops,inductions and updated to capabilities.
- Focusday to day relationships across agency client teams,activation teams,planning teams and clients.
- Builda detailed understanding of your clients, their needs, thebusinesschallenges they face andalign those to the capabilities of NMS.
- Ensure that revenue targets( monthly/quarterly/annually) are achieved across agency patch by working with investment teams and key NMS stakeholders tocross sell and upsellsolutions to clients.
- Maintain an accurate pipelineof allocated agency / clients.
- Facilitates the delivery of growthplanfor their clients to drive exponential growth, partnering with key agency stakeholders.
- Takes a proactive approach to client engagement.
Effective ways of working
- Provideagency and clientfeedback to internal teams including Client Services, Activation, Solution Development and Marketing Science.
- Follow established working practices that aid a collaborative dynamic with NMS internal teams as well as agencies.
- Be an effective bridge between the agency and the delivery of ourclient services andactivation teams.
- Work withClient Services,Activation and Marketing Science to develop the strategic campaign insights provided in reporting, PCAs and QBRs.
- Regularly spot opportunities for case studies and award entries from client base and work with Marketing to support the design and buildofthese.
- Lead by example and set the standardsof how you work with your agency and clients.
- Collaborative by nature and offers to support others.
- Hungryto learn, constantly looking to develop your knowledge in order to talk with confidence about channels covered by NMS and cascading that knowledge to colleagues within NMS
- Follows a collaborative and effective ‘one team’ ethos withinNMS
Requirements/
The ideal candidate is acommercially focused,seasoned client leader whois:
- Strategic, hard-workingandaction-focused.
- Highly organised, including strong time-management.
- Energetic, enthusiastic and resilient.
- Has a thirst for knowledge, constantly looking to learn more about their craft.
- Strong and effective communicator with peers, agencies and clients; can translate technical and complex points to non-technical audiences.
- Can build and maintain effective relationships based on trust and integrity.
- Commercially astute, able to spot opportunities for business growth and quickly devise a strategy to win business.
- Exceptional stakeholder management and bringing teams together to solve for client needs.
- A problem solver that can resolve conflict and client pain points through diplomacy and tact.
GroupM Nexus
GroupM Nexus is the industry’s largest community of performance marketing experts designed to drive performance and innovation at scale for GroupM’s agencies and clients. With the most platform accreditations in the industry combined with proprietary technology, media, and solutions, culture of continuous innovation and scaled partnerships, GroupM Nexus consistently sets new benchmarks for effectiveness and efficiency across all forms of media to drive growth for the world’s leading advertisers.
Discover more about GroupM Nexus athttps://www.groupm.com/groupmnexus
Discover more about GroupM athttps://www.groupm.com/
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